TOP 14 CRMs for Small Business: Review and Selection

LP-CRM - Ukrainian CRM for small business, e-commerce and service sector. Automate sales, manage customers and increase profits! User-friendly interface and powerful tools to grow your business.

Key Advantages

• Understandable interface. Easy to learn and use every day, even without experience.
• Sales automation. Increase profits and team efficiency.
• Ukrainian support. Quick help and advice from local experts.
• Accounting of goods and services. Control balances, prices and sales history in one place.

Features

• Sales automation
• User-friendly interface
• 24/7 support
• Reporting and analytics
• Integration with Nova Poshta

CPAshka - CRM for dropshipping in Ukraine. Automates accounting of dropshippers, orders and payments. Simplify your business with CPAshka!

Key Advantages

• Automation of payments. Accurate calculation of dropshippers' rewards, without manual labor.
• Revenue growth. Increased sales and partner loyalty.
• Simple integration. Quick connection to your store/platform.
• Performance analysis. Tracking the success of dropshippers and products.

Features

• Accounting automation
• Dropshippers accounting
• Simple interface
• Ukrainian CRM
• Profit reporting

Bitrix24 - CRM and workspace for small businesses. Manage sales, communicate with clients through the contact center, manage projects - all in one place! Optimize your work and increase profits with Bitrix24.

Key Advantages

• Sales Growth. Automate the funnel, increase conversion and profit.
• Effective Communication. Connection with clients in one place: chats, calls, email.
• Work Organization. Manage tasks, projects, and team in one space.
• Resource Savings. Bitrix24 combines everything you need for business, reducing costs.

Features

• Sales Automation
• Effective Communication
• Simple Project Management
• Integration with tools
• Cloud Solution, Accessibility

KeyCRM is a Ukrainian CRM for small business. Convenient management of orders from all channels, customer base, warehouse and analytics. Optimize your business with KeyCRM!

Key Advantages

• All channels in one window. Manage sales from Prom, Rozetka, Instagram and Telegram from a single interface.
• Inventory management simplified. Control product balances, avoid shortages and optimize purchases.
• Reporting and analytics. Get clear data on sales, profit and team performance.
• Ukrainian support. Our specialists are always ready to help you in an understandable language.

Features

• Convenient CRM for small business
• All in one place
• Integration with sales channels
• Inventory management and analytics
• Ukrainian language support

Copper CRM is a simple and powerful CRM system that is tightly integrated with Google Workspace. An ideal solution for small businesses using Gmail, Calendar, and other Google tools. Simplify customer and deal management with Copper!

Key Advantages

• Integration with Gmail. Work with customers directly from your email, without switching between tabs!
• Automation of routine. Copper automates tasks so you can focus on sales.
• Simple interface. Intuitive design makes team onboarding easy.
• Real-time reporting. Track progress, analyze data, and make decisions faster.

Features

• Integration with Gmail
• Simplicity for teams
• Deal tracking
• Task automation
• Sales growth

Pipedrive - CRM designed to maximize deal conversion. Visualize your sales process with intuitive pipelines, track progress, and close more deals. The perfect solution for small businesses!

Key Advantages

• Clear interface. Easy to learn, focus on sales, no unnecessary features.
• Deal visualization. Monitor the sales process visually, increase conversion.
• Routine automation. Focus on customers, Pipedrive takes care of the rest.
• Sales growth. Simplifies work, helps close more deals faster.

Features

• Easy to use
• Convenient pipeline
• Increases sales
• Easy start
• Price/quality

Close - CRM that simplifies sales for small businesses. Its focus on calls and email newsletters makes it ideal for sales teams looking to increase deals and automate routine. Save time and close more deals!

Key Advantages

• Increased sales. Effective tools for closing deals and increasing profits.
• Team productivity. More calls, letters, deals - all in one place.
• Routine automation. Free up team time for important negotiations, not tedious work.
• Easy to use. Intuitive interface, quick training, instant result.

Features

• Convenient CRM
• For small teams
• Sales automation
• Simple reports
• Integration with mail

OneBox OS: CRM/ERP for small businesses. Automate sales, warehouse, telephony and document management on one platform. Grow more efficiently with a comprehensive solution!

Key Advantages

• Everything in one place. Business management, sales and communications in a single system.
• Understandable automation. Customize processes to fit your needs, without code or developers.
• Control and reporting. Analyze performance, make informed decisions.
• Development support. Easily scale platform capabilities as your business grows.

Features

• CRM for small business
• Process automation
• OneBox OS single solution
• Telephony integration
• Warehouse and document management

Odoo CRM is part of the Odoo ERP platform, ideal for small businesses. It offers comprehensive sales, customer and marketing management, helping to automate processes and increase profits.

Key Advantages

• Integration with Odoo. All business processes in one place for greater efficiency.
• Sales automation. Save time and increase profits with automation.
• Simple interface. Intuitive, easy to use for the whole team.
• Clear analytics. Track progress and make informed decisions.

Features

• Affordable price
• Simplicity in operation
• Integration
• Full control
• Scalability

Keap (formerly Infusionsoft) - CRM and marketing automation for entrepreneurs. Simplifies sales, automates routine tasks, helps small businesses grow. All in one tool!

Key Advantages

• Time saving. Automate routine, focus on business development.
• Sales growth. Attract more customers and increase profits.
• Personalization of communications. Communicate with customers individually, build loyalty.
• Data centralization. All customer information in one place, easy access.

Features

• Sales automation
• Easy start for business
• Intuitive interface
• All in one place
• 24/7 support

Salesforce Sales Cloud - #1 CRM for growing your business! Automate sales, build effective funnels, analyze data and increase profits. The CRM market leader, also adapted for small businesses. Expand sales opportunities with Salesforce!

Key Advantages

• Sales growth. Salesforce helps you find more customers and close more deals, increasing profits.
• Relationship improvement. Personalized approach to each client, which increases loyalty and satisfaction.
• Analytics optimization. Collect and analyze sales data to make informed decisions.
• Routine automation. Salesforce automates repetitive tasks, freeing up time for more important matters.

Features

• Intuitive interface
• Sales automation
• Reporting and analytics
• 24/7 customer support
• Solution scalability

Freshworks CRM (Freshsales) - CRM with built-in telephony, email and AI assistant Freddy. An ideal solution for small businesses: automate sales, manage leads and increase profits! Try it for free!

Key Advantages

• Clear interface. Easy to train the team, quick implementation.
• Built-in telephony. Call customers in one click, record conversations.
• AI assistant. Automates routine, generates reports and hints.
• All channels in one. Email, chat, phone - all communication under control.

Features

• Simple CRM for small teams
• Built-in telephony/email
• AI assistant increases sales
• Automation of routine tasks
• Quick start, minimum effort

Microsoft Dynamics 365 Sales - CRM for small businesses with intelligent tools. Deep integration with Microsoft 365 and Copilot automates sales, improves customer engagement, and provides valuable analytical insights for the growth of your business.

Key Advantages

• Integration with Microsoft 365. Easy collaboration and data sharing with Excel, Outlook, etc.
• Copilot AI assistant. Quick responses, automatic reports and data analysis.
• Sales growth. Optimize the sales funnel and increase profits.
• Personalization of work. Customize the system to the needs of your business.

Features

• Simplicity for small teams
• Integration with Microsoft 365
• Sales automation
• Quick implementation
• Copilot for analysis

Streak CRM is a CRM built right into Gmail. Create custom sales pipelines, track customer correspondence, and manage deals without leaving your inbox. The perfect solution for small businesses!

Key Advantages

• More familiar in Gmail. All data in a familiar interface, without switching between tabs.
• Flexible pipelines. Customize sales stages to fit your unique business process.
• Collaboration. Easily share information with the team and track progress.
• Task automation. Automate mailings and reminders so you don't miss anything.

Features

• CRM in Gmail
• Custom funnels
• For small business
• Simple interface
• Integration with Google