Take the Step to Your CRM

Top 17 CRMs for E-commerce: Ranked #1 in Ukraine

Top CRM Systems for a Successful E-commerce Strategy in Ukraine

Best

Take the Step to Your CRM

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate dropshipper accounting, manage orders and increase profits! The ideal solution for your e-commerce business.

Platform Advantages

  • Dropshipper accounting. Automatic calculation of payments to each partner, no manual calculations.
  • Convenient order management. All orders in one place, easy status and shipment control.
  • Automation of routine. Forget about Excel, focus on business development.
  • Fast integration. Easy connection to your website and other services.

Functionality

  • Dropshipping automation
  • Convenient partner accounting
  • Profit and loss accounting
  • Easy start for e-commerce
  • Ukrainian language support
CPAshka
№2

LP-CRM

LP-CRM - Ukrainian CRM for e-commerce, product business and services. Automate sales, manage customers and increase profits! Integration with popular platforms and services.

Platform Advantages

  • Зрозумілий інтерфейс. An intuitively simple system, easy to use for the entire team.
  • Sales automation. Optimize your sales funnel and increase profits.
  • Ukrainian support. Fast and qualified help in your native language.
  • Integration with platforms. Easily connect Rozetka, Prom and other services.

Functionality

  • Sales automation
  • User-friendly interface
  • Integrations with marketplaces
  • E-commerce analytics
  • Ukrainian support
LP-CRM
№3

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony, email and AI assistant, ideal for e-commerce. Automate sales, manage customers and increase profits. All in one place!

Platform Advantages

  • Built-in telephony. Call customers directly from the platform, record conversations and analyze them.
  • Sales automation. Automate routine tasks to focus on the main thing - sales.
  • AI assistant. Artificial intelligence will help prioritize leads and improve communication.
  • Single platform. Manage all contacts and deals in one place without switching between tabs.

Functionality

  • Sales automation
  • Built-in telephony
  • AI Sales Assistant
  • Convenient integration
  • Full customer control
Freshworks CRM (Freshsales)
№4

KeyCRM

KeyCRM - Ukrainian CRM for e-commerce. Automate order processing from all channels, manage customer communications, warehouse, and get sales analytics. Optimize your business with KeyCRM!

Platform Advantages

  • All in one place. Manage orders, warehouse, customers from different channels in a single KeyCRM system.
  • Clear analytics. Get reports on sales, profit and marketing effectiveness for decision making.
  • Automation of routine. KeyCRM automates order processing, SMS sending and other processes, saving you time.
  • Ukrainian support. We are a Ukrainian company, so we provide fast and high-quality support in your native language.

Functionality

  • All sales channels in one place
  • Automation of routine
  • Convenient product accounting
  • Analytics for sales growth
  • Ukrainian support
KeyCRM
№5

Pipedrive

Pipedrive - CRM designed to increase deal conversion. Visualize your sales pipeline, track deal progress, and close deals faster. Ideal for e-commerce, helps organize processes and maximize profits.

Platform Advantages

  • Visual Pipeline. Easily track every deal and manage sales effectively.
  • Automation of routine tasks. Focus on sales, Pipedrive will do everything else for you.
  • Increased conversion. Optimize your sales funnel and close more deals.
  • Integrations with the store. Connect Pipedrive to your online store seamlessly.

Functionality

  • Understandable CRM
  • Sales automation
  • Funnel visualization
  • Deal reporting
  • Integrations with e-com
Pipedrive
№6

Binotel SmartCRM

Binotel SmartCRM - CRM for e-commerce from Binotel. 360° customer card, sales analytics, tasks and integration with telephony. Optimize customer relations and increase profits!

Platform Advantages

  • 360° customer profile. All customer information in one place. Convenient and fast.
  • Sales analytics. Get reports and forecasts for business growth.
  • Integration with PBX. Calls, chats, orders - all in one system.
  • Task automation. Routine on autopilot. Focus on strategy and development.

Functionality

  • For e-commerce
  • 360° customer card
  • Sales analytics
  • Integration with PBX
  • Task automation
Binotel SmartCRM
№7

Insightly

Insightly: CRM for e-commerce, combining customer and project management. Integrations for business process automation and sales growth for small and medium-sized businesses.

Platform Advantages

  • Sales growth. Personalized marketing, lead generation, data analysis - increase profits!
  • Work optimization. Automation of routine tasks, collaboration, project management - all in one!
  • The customer is always nearby. Single customer database, interaction history, quick feedback - loyalty increases!
  • Integrations with tools. Connect Insightly with your services, automate data exchange, and expand possibilities!

Functionality

  • CRM for e-commerce: Sales automation
  • Convenient integration with the store
  • Customer base management
  • Communication personalization
  • Marketing optimization
Insightly
№8

Nutshell

Nutshell: CRM + email marketing for B2B. Simplify sales and automate communication with customers. The perfect solution for teams looking to scale their e-commerce business!

Platform Advantages

  • Clear interface. Easy to learn, quick to implement, minimal training.
  • Email marketing built-in. Send personalized emails and track results in one place.
  • Sales automation. Focus on closing deals, not routine tasks.
  • Improved interaction. Strengthen customer relationships and build long-lasting connections.

Functionality

  • CRM for e-commerce
  • Simple B2B CRM
  • Email marketing
  • Sales automation
  • User-friendly interface
Nutshell
№9

SugarCRM

SugarCRM - flexible open-source CRM platform, ideal for B2B sales. Customize it for the needs of your e-commerce business and increase the efficiency of working with customers!

Platform Advantages

  • Open source. Full freedom of customization and integration with other systems.
  • B2B orientation. Specialized functions for complex B2B sales and deals.
  • Flexible settings. Adaptation to the needs of your business, and not vice versa.
  • Sales growth. Tools for effective lead and deal management.

Functionality

  • E-commerce CRM
  • Open platform
  • B2B orientation
  • Flexible settings
  • Sales automation
SugarCRM
№10

OneBox OS

OneBox OS - CRM/ERP platform for e-commerce. Automate business processes, telephony, warehouse and document management in a single system. Optimize online store management and increase sales!

Platform Advantages

  • All in one place. Manage your business: sales, warehouse, finance, marketing - from a single OneBox OS platform.
  • Automation of routine. Forget about manual data entry and reports. OneBox OS will do everything for you.
  • Profit growth. Optimize processes, increase sales and customer satisfaction with OneBox OS.
  • Convenient telephony. Integrated telephony: call customers and control calls directly from OneBox OS.

Functionality

  • E-commerce CRM
  • Sales automation
  • OneBox OS integration
  • Order management
  • Warehouse accounting
OneBox OS
№11

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for e-commerce with deep integration with Microsoft 365 and Copilot. Optimize sales, improve customer engagement, and increase profits with intelligent tools and automation.

Platform Advantages

  • 360° customer profile. All customer information in one place: purchases, requests, preferences. Increase loyalty!
  • Integration with Microsoft 365. Easy work with Outlook, Teams and other familiar tools. Save time!
  • Copilot: AI assistant. Personalized recommendations and automation of routine tasks. Increase team efficiency!
  • Sales automation. Optimize the sales funnel, from lead to deal. More deals in less time!

Functionality

  • E-commerce CRM: Sales automation
  • Customer data centralization
  • Marketing personalization
  • Real-time reporting
  • Sales funnel optimization
Microsoft Dynamics 365 Sales
№12

Streak CRM

Streak CRM - CRM integrated into Gmail. Organize e-commerce sales directly in your mail! Create custom pipelines, track customers and increase profits. All in one convenient Gmail interface.

Platform Advantages

  • Gmail integration. Manage sales without leaving your email, quickly and conveniently.
  • Custom pipelines. Create processes tailored to your business needs, without restrictions.
  • Task automation. Automate routine, focus on customers and development.
  • Simple interface. Easy to learn, quick to work, effective result.

Functionality

  • For e-commerce
  • Integration with Gmail
  • Custom pipelines
  • Sales automation
  • User-friendly interface
Streak CRM
№13

Apptivo

Apptivo: CRM system for e-commerce and SMB. Integrated suite of business applications with a powerful CRM core for managing customers, sales and marketing. Optimize your online business with Apptivo!

Platform Advantages

  • Sales growth. Optimize customer interactions, increase conversion and profit.
  • Centralized data. All customer information in one place for better service.
  • Marketing automation. Attract more customers, set up mailings and track effectiveness.
  • Improved service. Fast customer support, issue resolution and increased loyalty.

Functionality

  • CRM for e-commerce
  • Apptivo integration
  • Sales automation
  • User-friendly interface
  • SMB support
Apptivo
№14

monday sales CRM

Monday sales CRM - flexible CRM based on monday.com, designed for e-commerce sales teams. Automate the sales funnel, manage customers, and increase profits with the integrated monday.com platform!

Platform Advantages

  • Easy integration. Integrate with your favorite sales tools seamlessly.
  • Full adaptation. Customize everything to your business needs, no restrictions.
  • Clear visualization. Track progress, analyze data with interactive dashboards.
  • Collaboration. Communicate and collaborate effectively in one place.

Functionality

  • Flexible, like monday.com
  • Sales automation
  • Real-time reporting
  • Integration with tools
  • User-friendly interface
monday sales CRM
№15

KeepinCRM

KeepinCRM is a simple CRM for e-commerce, optimized for small and medium-sized businesses. Manage customers, tasks, deals, warehouse and finances in one place. Increase sales and improve service!

Platform Advantages

  • Customer management. Keep the entire communication history and improve service.
  • Sales automation. Effectively manage deals, increase profits.
  • Inventory management. Control balances, avoid shortages/surpluses.
  • Financial control. Track income and expenses, optimize the budget.

Functionality

  • Simple CRM for e-commerce
  • Clients, deals, tasks
  • Warehouse and financial accounting
  • Integration with e-commerce
  • Small business support
KeepinCRM
№16

Close

Close - CRM for e-commerce sales teams that maximizes sales through calls and email newsletters. Automate communication with customers and close more deals!

Platform Advantages

  • Increased sales. Track deals, automate communication, and close more deals faster.
  • Personalization of communications. Send targeted email campaigns that increase customer loyalty.
  • Sales funnel optimization. Track the progress of each deal and find bottlenecks in the funnel.
  • Improved customer service. Quick access to customer interaction history for effective support.

Functionality

  • Integration with e-commerce
  • Sales funnel automation
  • Effective Close calls
  • Close Email Marketing
  • E-commerce reporting
Close
№17

Odoo CRM

Odoo CRM - is part of the powerful Odoo ERP system, ideal for e-commerce. Manage sales, customers and marketing in one place. Optimize business processes and increase the profit of your online store!

Platform Advantages

  • Єдина платформа. Manage your entire business in one place, from sales to accounting.
  • Full integration. Data is easily transferred between Odoo modules.
  • Sales automation. Increase team efficiency and speed up deal closing.
  • Real-time analytics. Get instant reports for making informed decisions.

Functionality

  • Integration with e-commerce
  • Sales automation
  • Centralized management
  • Analytics and reports
  • 24/7 customer support
Odoo CRM
Comparison

CRM Comparison

# System Purpose Features Free Tier Starting Price
1CPAshkaDropshippers, online storesAutomation, accounting, managementFree for the first 100 leadsfrom $5/month
2LP-CRMeCommerce, product business, servicesSales automation, customer base, integrationsFree version for up to 50 orders per monthfrom $9/month
3Freshworks CRM (Freshsales)e-commerce, salesSales automation, built-in telephony, AI assistantFree planfrom $9/month per user
4KeyCRMeCommerce, small businessOrders, communications, automationTest 14 daysfrom $19/month
5PipedriveSmall business, salesSales funnel, automation, reports14 days trialfrom $14.90/month per user
6Binotel SmartCRME-commerce, sales, marketing360° card, automation, integration-from 399 UAH/month per employee
7InsightlySmall business, medium businessCRM, projects, automation14-day trialfrom $29/month per user
8NutshellB2B, e-commerce, salesCRM, email marketing, automation14-day trialfrom $16/month per user
9SugarCRMB2B, e-commerce, salesOpen source, flexibility, B2BFree testfrom $49/month per user
10OneBox OSeCommerce, small/medium businessCRM, ERP, automationSome applications are freefrom $1.99/month (per 1000 records)
11Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, customer base, data analytics30 day testfrom $65/month per user
12Streak CRMSales, marketingGmail integration, pipelines, customer trackingFree planfrom $59/month per user
13ApptivoeCommerce, SMB, SaaSCRM, automation, integrationFree testfrom $15/month per user (annual payment) or $20/month monthly
14monday sales CRME-commerce, salesSales automation, customer management, integrated platformFree plan (up to 2 users)from $12/month per user (min. 3 seats)
15KeepinCRMSmall business, e-commerceClients, deals, tasksTest 7 daysfrom 290 UAH/user/month
16CloseeCommerce, salesCalls, email newsletters, automationTest 14 daysfrom $49/month per user
17Odoo CRMeCommerce, sales, marketingSales automation, centralized management, process optimizationOne App Free (CRM for free)from €24.90/month per user
Questions and Answers

Questions and Answers

? What does the system provide for online trading?
Sales optimization, customer analysis, process automation, and improved service
? What are the main functions of such a system?
Customer data collection, marketing automation, order management, and sales analytics
? How to choose the right system for a store?
Consider the size of the business, needs, integration with other tools, and budget
? Is integration with the website platform necessary?
Yes, it is important for automatic exchange of data on products, orders and customers
? How much does implementation and usage cost?
The cost depends on the chosen system, its functionality, number of users, and additional services