Top 17 CRMs for E-commerce: Ranked #1 in Ukraine

CPAshka - CRM for dropshipping in Ukraine. Automate dropshipper accounting, manage orders and increase profits! The ideal solution for your e-commerce business.

Platform Advantages

• Dropshipper accounting. Automatic calculation of payments to each partner, no manual calculations.
• Convenient order management. All orders in one place, easy status and shipment control.
• Automation of routine. Forget about Excel, focus on business development.
• Fast integration. Easy connection to your website and other services.

Functionality

• Dropshipping automation
• Convenient partner accounting
• Profit and loss accounting
• Easy start for e-commerce
• Ukrainian language support

LP-CRM - Ukrainian CRM for e-commerce, product business and services. Automate sales, manage customers and increase profits! Integration with popular platforms and services.

Platform Advantages

• Зрозумілий інтерфейс. An intuitively simple system, easy to use for the entire team.
• Sales automation. Optimize your sales funnel and increase profits.
• Ukrainian support. Fast and qualified help in your native language.
• Integration with platforms. Easily connect Rozetka, Prom and other services.

Functionality

• Sales automation
• User-friendly interface
• Integrations with marketplaces
• E-commerce analytics
• Ukrainian support

Freshworks CRM (Freshsales) - CRM with built-in telephony, email and AI assistant, ideal for e-commerce. Automate sales, manage customers and increase profits. All in one place!

Platform Advantages

• Built-in telephony. Call customers directly from the platform, record conversations and analyze them.
• Sales automation. Automate routine tasks to focus on the main thing - sales.
• AI assistant. Artificial intelligence will help prioritize leads and improve communication.
• Single platform. Manage all contacts and deals in one place without switching between tabs.

Functionality

• Sales automation
• Built-in telephony
• AI Sales Assistant
• Convenient integration
• Full customer control

KeyCRM - Ukrainian CRM for e-commerce. Automate order processing from all channels, manage customer communications, warehouse, and get sales analytics. Optimize your business with KeyCRM!

Platform Advantages

• All in one place. Manage orders, warehouse, customers from different channels in a single KeyCRM system.
• Clear analytics. Get reports on sales, profit and marketing effectiveness for decision making.
• Automation of routine. KeyCRM automates order processing, SMS sending and other processes, saving you time.
• Ukrainian support. We are a Ukrainian company, so we provide fast and high-quality support in your native language.

Functionality

• All sales channels in one place
• Automation of routine
• Convenient product accounting
• Analytics for sales growth
• Ukrainian support

Pipedrive - CRM designed to increase deal conversion. Visualize your sales pipeline, track deal progress, and close deals faster. Ideal for e-commerce, helps organize processes and maximize profits.

Platform Advantages

• Visual Pipeline. Easily track every deal and manage sales effectively.
• Automation of routine tasks. Focus on sales, Pipedrive will do everything else for you.
• Increased conversion. Optimize your sales funnel and close more deals.
• Integrations with the store. Connect Pipedrive to your online store seamlessly.

Functionality

• Understandable CRM
• Sales automation
• Funnel visualization
• Deal reporting
• Integrations with e-com

Binotel SmartCRM - CRM for e-commerce from Binotel. 360° customer card, sales analytics, tasks and integration with telephony. Optimize customer relations and increase profits!

Platform Advantages

• 360° customer profile. All customer information in one place. Convenient and fast.
• Sales analytics. Get reports and forecasts for business growth.
• Integration with PBX. Calls, chats, orders - all in one system.
• Task automation. Routine on autopilot. Focus on strategy and development.

Functionality

• For e-commerce
• 360° customer card
• Sales analytics
• Integration with PBX
• Task automation

Insightly: CRM for e-commerce, combining customer and project management. Integrations for business process automation and sales growth for small and medium-sized businesses.

Platform Advantages

• Sales growth. Personalized marketing, lead generation, data analysis - increase profits!
• Work optimization. Automation of routine tasks, collaboration, project management - all in one!
• The customer is always nearby. Single customer database, interaction history, quick feedback - loyalty increases!
• Integrations with tools. Connect Insightly with your services, automate data exchange, and expand possibilities!

Functionality

• CRM for e-commerce: Sales automation
• Convenient integration with the store
• Customer base management
• Communication personalization
• Marketing optimization

Nutshell: CRM + email marketing for B2B. Simplify sales and automate communication with customers. The perfect solution for teams looking to scale their e-commerce business!

Platform Advantages

• Clear interface. Easy to learn, quick to implement, minimal training.
• Email marketing built-in. Send personalized emails and track results in one place.
• Sales automation. Focus on closing deals, not routine tasks.
• Improved interaction. Strengthen customer relationships and build long-lasting connections.

Functionality

• CRM for e-commerce
• Simple B2B CRM
• Email marketing
• Sales automation
• User-friendly interface

SugarCRM - flexible open-source CRM platform, ideal for B2B sales. Customize it for the needs of your e-commerce business and increase the efficiency of working with customers!

Platform Advantages

• Open source. Full freedom of customization and integration with other systems.
• B2B orientation. Specialized functions for complex B2B sales and deals.
• Flexible settings. Adaptation to the needs of your business, and not vice versa.
• Sales growth. Tools for effective lead and deal management.

Functionality

• E-commerce CRM
• Open platform
• B2B orientation
• Flexible settings
• Sales automation

OneBox OS - CRM/ERP platform for e-commerce. Automate business processes, telephony, warehouse and document management in a single system. Optimize online store management and increase sales!

Platform Advantages

• All in one place. Manage your business: sales, warehouse, finance, marketing - from a single OneBox OS platform.
• Automation of routine. Forget about manual data entry and reports. OneBox OS will do everything for you.
• Profit growth. Optimize processes, increase sales and customer satisfaction with OneBox OS.
• Convenient telephony. Integrated telephony: call customers and control calls directly from OneBox OS.

Functionality

• E-commerce CRM
• Sales automation
• OneBox OS integration
• Order management
• Warehouse accounting

Microsoft Dynamics 365 Sales - CRM for e-commerce with deep integration with Microsoft 365 and Copilot. Optimize sales, improve customer engagement, and increase profits with intelligent tools and automation.

Platform Advantages

• 360° customer profile. All customer information in one place: purchases, requests, preferences. Increase loyalty!
• Integration with Microsoft 365. Easy work with Outlook, Teams and other familiar tools. Save time!
• Copilot: AI assistant. Personalized recommendations and automation of routine tasks. Increase team efficiency!
• Sales automation. Optimize the sales funnel, from lead to deal. More deals in less time!

Functionality

• E-commerce CRM: Sales automation
• Customer data centralization
• Marketing personalization
• Real-time reporting
• Sales funnel optimization

Streak CRM - CRM integrated into Gmail. Organize e-commerce sales directly in your mail! Create custom pipelines, track customers and increase profits. All in one convenient Gmail interface.

Platform Advantages

• Gmail integration. Manage sales without leaving your email, quickly and conveniently.
• Custom pipelines. Create processes tailored to your business needs, without restrictions.
• Task automation. Automate routine, focus on customers and development.
• Simple interface. Easy to learn, quick to work, effective result.

Functionality

• For e-commerce
• Integration with Gmail
• Custom pipelines
• Sales automation
• User-friendly interface

Apptivo: CRM system for e-commerce and SMB. Integrated suite of business applications with a powerful CRM core for managing customers, sales and marketing. Optimize your online business with Apptivo!

Platform Advantages

• Sales growth. Optimize customer interactions, increase conversion and profit.
• Centralized data. All customer information in one place for better service.
• Marketing automation. Attract more customers, set up mailings and track effectiveness.
• Improved service. Fast customer support, issue resolution and increased loyalty.

Functionality

• CRM for e-commerce
• Apptivo integration
• Sales automation
• User-friendly interface
• SMB support

Monday sales CRM - flexible CRM based on monday.com, designed for e-commerce sales teams. Automate the sales funnel, manage customers, and increase profits with the integrated monday.com platform!

Platform Advantages

• Easy integration. Integrate with your favorite sales tools seamlessly.
• Full adaptation. Customize everything to your business needs, no restrictions.
• Clear visualization. Track progress, analyze data with interactive dashboards.
• Collaboration. Communicate and collaborate effectively in one place.

Functionality

• Flexible, like monday.com
• Sales automation
• Real-time reporting
• Integration with tools
• User-friendly interface

KeepinCRM is a simple CRM for e-commerce, optimized for small and medium-sized businesses. Manage customers, tasks, deals, warehouse and finances in one place. Increase sales and improve service!

Platform Advantages

• Customer management. Keep the entire communication history and improve service.
• Sales automation. Effectively manage deals, increase profits.
• Inventory management. Control balances, avoid shortages/surpluses.
• Financial control. Track income and expenses, optimize the budget.

Functionality

• Simple CRM for e-commerce
• Clients, deals, tasks
• Warehouse and financial accounting
• Integration with e-commerce
• Small business support

Close - CRM for e-commerce sales teams that maximizes sales through calls and email newsletters. Automate communication with customers and close more deals!

Platform Advantages

• Increased sales. Track deals, automate communication, and close more deals faster.
• Personalization of communications. Send targeted email campaigns that increase customer loyalty.
• Sales funnel optimization. Track the progress of each deal and find bottlenecks in the funnel.
• Improved customer service. Quick access to customer interaction history for effective support.

Functionality

• Integration with e-commerce
• Sales funnel automation
• Effective Close calls
• Close Email Marketing
• E-commerce reporting

Odoo CRM - is part of the powerful Odoo ERP system, ideal for e-commerce. Manage sales, customers and marketing in one place. Optimize business processes and increase the profit of your online store!

Platform Advantages

• Єдина платформа. Manage your entire business in one place, from sales to accounting.
• Full integration. Data is easily transferred between Odoo modules.
• Sales automation. Increase team efficiency and speed up deal closing.
• Real-time analytics. Get instant reports for making informed decisions.

Functionality

• Integration with e-commerce
• Sales automation
• Centralized management
• Analytics and reports
• 24/7 customer support