Test and Choose a CRM

TOP 11 CRMs for Online Stores in Ukraine

The Best CRMs for E-commerce in Ukraine: Review and Comparison

Rating

Test and Choose a CRM

№1

LP-CRM

LP-CRM - Ukrainian CRM for product business, e-commerce and services. Automate sales, improve customer service and increase the profit of your online store! Optimize your sales funnel and manage your customer base efficiently.

Business Advantages

  • Clear interface. Easy navigation and quick access to the necessary functions, saving time.
  • Sales automation. Increase profit by optimizing the sales funnel and order processing.
  • Ukrainian support. Prompt assistance from specialists who understand your business.
  • Integration with services. Convenient connection to popular delivery and payment platforms.

Main Parameters

  • Sales automation
  • Integration with marketplaces
  • User-friendly interface
  • Ukrainian support
  • Reporting and analytics
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate the accounting of dropshippers, manage orders and increase profits! An ideal solution for your online store.

Business Advantages

  • Automatic calculation. Accurate accounting of payments to dropshippers, avoiding errors and saving time.
  • Effective management. Control orders, customers and dropshippers in one place.
  • Profit optimization. Analyze data to increase sales and profitability.
  • Convenience for dropshippers. Personalized account and automatic payments from CPAshka.

Main Parameters

  • Dropshipping automation
  • Accounting for dropshippers
  • Convenient CRM for E-commerce
  • Ukrainian interface
  • Support in Ukraine
CPAshka
№3

Pipedrive

Pipedrive - CRM for online stores that helps increase deal conversion. Visualize the sales funnel, track the progress of each deal, and automate routine tasks. Control sales and increase profits!

Business Advantages

  • Increasing sales. Convert more leads into customers with Pipedrive's visual pipeline.
  • Ease of use. The intuitive interface allows you to quickly adapt and work efficiently.
  • Effective communication. The entire history of interaction with customers in one place, saving time.
  • Automation of routine. Automate repetitive tasks to focus on business development.

Main Parameters

  • Clear interface
  • Deal conversion
  • Sales pipeline
  • Automation
  • Integration with online stores
Pipedrive
№4

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with integrated telephony, email, and AI. Automate sales, track customers, and increase conversions! Ideal for online stores in Ukraine. Try it for free!

Business Advantages

  • Increased sales. Sales automation and analytics for better results.
  • Time saving. Built-in telephony and email - all in one place.
  • Personalized experience. AI assistant for better understanding of customers.
  • Ukrainian support. Local support for your comfort.

Main Parameters

  • Sales automation
  • Built-in telephony
  • AI sales assistant
  • Easy integration
  • User-friendly interface
Freshworks CRM (Freshsales)
№5

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for e-commerce, tightly integrated with Microsoft 365 and Copilot. Increase sales, automate routine tasks, and improve customer service. Optimize your online store with Dynamics 365 Sales!

Business Advantages

  • Integration with Microsoft 365. Simplifies work by unifying data and tools in a single environment.
  • Copilot for Sales. AI assistant for personalizing communications and increasing sales.
  • Sales Automation. Optimizes the sales funnel, increasing team efficiency.
  • Real-time Analytics. Gain a clear understanding of sales performance for decision-making.

Main Parameters

  • For e-commerce UA
  • Sales Automation
  • Integration with Microsoft 365
  • Copilot AI Support
  • Reporting and Analytics
Microsoft Dynamics 365 Sales
№6

Odoo CRM

Odoo CRM - a powerful CRM system integrated into Odoo ERP. An ideal solution for automating sales and improving customer service in online stores in Ukraine. Manage leads, deals, and analyze sales performance in one place.

Business Advantages

  • Все в одному місці. Integration of sales, marketing, and customer support in Odoo ERP.
  • Sales automation. Increase the efficiency of the sales team by automating routine tasks.
  • Service improvement. Personalized approach to each client, keep a history of communication.
  • Profit increase. Optimize the sales funnel and increase the average check.

Main Parameters

  • For eCommerce
  • Easy sales management
  • Full integration
  • Reporting and analytics
  • Process automation
Odoo CRM
№7

SuiteCRM

SuiteCRM - Open source CRM, ideal for Ukrainian e-commerce. Flexible customization, customer management, sales and marketing. Free alternative to paid CRMs. Optimize your online store!

Business Advantages

  • Open source SuiteCRM. Full freedom to customize to the needs of your business.
  • Ukrainian support. A local team of experts is always ready to help.
  • Cost savings. No license fees, you only pay for implementation.
  • Scalability. Grow your business without system limitations.

Main Parameters

  • CRM for e-commerce UA
  • Open source SuiteCRM
  • Flexible customization
  • Integration with the store
  • Sales automation
SuiteCRM
№8

Capsule CRM

Capsule CRM - easy CRM for your online store. Manage contacts, deals, and projects in one place. Organize sales and increase customer loyalty in Ukraine!

Business Advantages

  • Clear interface. Easy to learn and use, no special skills required.
  • Customer management. Store all customer information in one place.
  • Sales increase. Track deals and maximize profit.
  • Projects under control. Manage projects from start to finish with Capsule.

Main Parameters

  • CRM for e-commerce UA
  • Contacts + deals together
  • Simple and understandable
  • Sales growth
  • Integration with services
Capsule CRM
№9

SugarCRM

SugarCRM - flexible open source CRM, ideal for B2B sales and adaptation to the needs of your online store. Optimize processes, increase customer loyalty!

Business Advantages

  • Відкритий код. Ability to adapt to the needs of your business.
  • B2B focus. Increases sales efficiency specifically in your segment.
  • Flexible integration. Easily integrates with your tools.
  • Sales automation. Optimize the sales funnel and increase profits.

Main Parameters

  • CRM for e-commerce UA
  • Sales automation
  • Open source SugarCRM
  • B2B turnkey sales
  • Flexible API integration
SugarCRM
№10

Bitrix24

Bitrix24 - all-in-one CRM for your online store in Ukraine! Automate sales, manage customers, set up a contact center and projects in a single space. Optimize business with Bitrix24!

Business Advantages

  • Sales automation. Increase profits by automating your sales funnel and customer communications.
  • Single space for business. Manage sales, projects, and communications in one place.
  • Ukrainian language support. Get fast and high-quality support in your native language.
  • Integration with services. Easily connect the necessary delivery and payment services.

Main Parameters

  • Business automation
  • User-friendly interface
  • Integration with mail
  • 24/7 support
  • Effective sales
Bitrix24
№11

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM platform for scaling online store sales. Build an effective sales funnel, automate processes, and get deep analytics for business growth. #CRM #online store #Salesforce

Business Advantages

  • Growth of sales. Optimize the sales funnel, increase conversion and profit.
  • Deep analytics. Get a complete overview of the business for strategic decisions.
  • Marketing automation. Personalize communication and increase customer loyalty.
  • Productivity increase. Optimize team work and reduce time for routine.

Main Parameters

  • For E-commerce
  • Easy integration
  • Sales automation
  • Data analysis
  • 24/7 support
Salesforce Sales Cloud
Comparison

CRM Comparison Table

# CRM Focus Main Features Trial Approximate Price From
1LP-CRMProduct business, e-commerce, servicesSales automation, CRM, Customer baseFree version for up to 50 orders per monthfrom $9/month
2CPAshkaOnline stores, dropshippersAccounting for dropshippers, order management, accounting automationFree for the first 100 leadsfrom $5/month
3PipedriveOnline stores, eCommerceSales funnel, automation, deal trackingTest 14 daysfrom $14.90/month per user
4Freshworks CRM (Freshsales)Online stores, salesIntegrated telephony, automation, AIFree planfrom $9/month per user
5Microsoft Dynamics 365 SalesE-commerce, SalesSales Automation, Integration, Copilot30-day Trialfrom $65/month per user
6Odoo CRMSmall business, medium businessSales automation, lead management, performance analysisOne App Free (CRM without cost)from €24.90/month per user
7SuiteCRMeCommerce, small businessCustomer management, marketing automation, customizationOpen Source Software (free)from $0/month (self-hosted)
8Capsule CRMOnline stores, small businessContacts, deals, projectsFree planfrom $18/month per user
9SugarCRMB2B, eCommerce, marketingOpen source, flexibility, B2B salesFree testfrom $49/month per user
10Bitrix24Online stores, small/medium businessCRM, automation, communicationsFree planfrom $61/month (5 users)
11Salesforce Sales CloudOnline stores, e-commerceAutomation, sales funnel, analytics30 days trialfrom $25/month per user
FAQ

FAQ

? What is a trade automation system?
It is a tool that helps manage customers, sales and marketing online
? What are the advantages of implementing such a system?
Increased sales, improved customer service and automation of routine tasks
? What basic functions should the system have?
Customer data storage, order accounting, integration with sales channels and analytics
? How to choose the optimal system?
Consider business size, needs, integrations and budget
? How much does it cost to implement an automation system?
The cost depends on the functionality, tariff and integrations, ranging from free to premium options