Start with the Right CRM

CRM Rating for IT: Top 11 Systems in Ukraine

Top CRM Systems for Optimizing Business Processes in the IT Sphere

Best

Start with the Right CRM

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automation of accounting for dropshippers, convenient order and finance management. Optimize your dropshipping business with CPAshka!

Service Advantages

  • Understandable analytics. Accurate data on the profit of each dropshipper for effective management.
  • Automation of payments. Timely payments to dropshippers without manual processing.
  • Convenient management. Easy control of orders and dropshippers in one place.
  • Scaling the business. Easily connect new dropshippers and increase sales.

Functionality

  • CRM for IT: Convenience
  • Automation
  • Reporting
  • Integrations
  • Flexibility
CPAshka
№2

LP-CRM

LP-CRM - Ukrainian CRM for automating sales in e-commerce, product business and service sector. Optimize your sales funnel, manage customers and increase profits. The perfect solution for your business!

Service Advantages

  • Clear interface. An intuitive system that facilitates team adaptation and training of new employees.
  • Sales automation. Automate your sales funnel, reminders and reports to increase profits.
  • Data centralization. Store all customer information in one place to improve service and analysis.
  • Ukrainian support. Fast and high-quality Ukrainian-language support, adapted to the needs of your business.

Functionality

  • IT: Process automation
  • IT: Integration with tools
  • IT: Customization flexibility
  • IT: Reporting and analytics
  • IT: Project management
LP-CRM
№3

Creatio (Sales)

Creatio (Sales) - low-code CRM platform for IT companies. Automate sales, marketing, and service with ready-made tools and no-code settings. Optimize business processes and increase team efficiency.

Service Advantages

  • Flexible automation. Automate any process, adapting to the changing needs of your business.
  • Low-code/No-code. Rapid development and customization without the involvement of developers.
  • Unified platform. All data and tools in one place for better coordination.
  • Sales growth. Optimize the sales funnel and increase profits.

Functionality

  • Process automation
  • Low-code/No-code
  • Sales increase
  • Flexible configuration
  • Integration with other systems
Creatio (Sales)
№4

KeyCRM

KeyCRM - Ukrainian CRM for IT business. Unite all orders, communications, warehouse, and analytics in one place. Optimize customer relations and increase sales!

Service Advantages

  • All in one place. Manage orders, warehouse, clients, and analytics in a single system.
  • Profit growth. Optimize sales and improve service, increasing profit.
  • Team time saving. Automate routine tasks so the team can focus on development.
  • Ukrainian support. Get fast and quality support in your native language.

Functionality

  • Convenient integration
  • Sales automation
  • Order management
  • Effective analytics
  • Ukrainian support
KeyCRM
№5

Capsule CRM

Capsule CRM - a simple and intuitive CRM for IT companies. Manage contacts, deals, and projects in one place. Streamline sales and boost team productivity with ease!

Service Advantages

  • Convenient contact management. Store all customer information in one place, improve communication.
  • Effective project management. Track progress, tasks and expenses in real time.
  • Deal optimization. Increase sales by tracking every deal from start to finish.
  • Simple integration. Easily combine Capsule with other IT tools.

Functionality

  • API Integration
  • User-friendly interface
  • Customer support
  • Sales analysis
  • Process automation
Capsule CRM
№6

Binotel SmartCRM

Binotel SmartCRM - CRM for IT business: 360° customer profile, analytics, tasks, integration with Binotel telephony. Automate sales and improve service. Get full control over your customer base!

Service Advantages

  • 360° customer profile. The entire communication history in one place for quick response.
  • Analytics for solutions. Track key indicators and optimize business processes.
  • Tasks without losses. Monitor task completion and meet deadlines.
  • Integration with PBX. Manage calls and automate routine operations.

Functionality

  • CRM for IT: Sales growth
  • Effective team
  • Process automation
  • User-friendly interface
  • Integration with tools
Binotel SmartCRM
№7

Copper

Copper - CRM built for Google Workspace. Deep integration with Gmail makes it an ideal solution for IT companies that value efficiency and seamless workflow. Manage clients, deals, and communications right from your email!

Service Advantages

  • Integration with Gmail. All communication with clients - in the mail, no switching between windows.
  • Automation of routine. Copper automatically collects data and updates customer information.
  • Improved collaboration. Easy sharing of customer information between teams, increasing efficiency.
  • Sales growth. More opportunities for deals through better organization and automation.

Functionality

  • Sales automation
  • Integration with Gmail
  • Analytics for IT
  • User-friendly interface
  • Process optimization
Copper
№8

SalesDrive

SalesDrive - CRM for online stores that simplifies sales automation. Integration with marketplaces, delivery services, payment systems, and warehouse management in one place. Optimize your business with SalesDrive!

Service Advantages

  • All-in-one integrations. Connect marketplaces, delivery, payments, and warehouse in SalesDrive.
  • Sales optimization. Increase profits through sales funnel automation.
  • User-friendly interface. Easily manage customers and orders in an intuitive system.
  • SalesDrive support. Get fast and qualified assistance at every stage.

Functionality

  • CRM for IT: Process automation
  • Integration with Jira
  • Real-time reporting
  • Project management
  • Resource control
SalesDrive
№9

SugarCRM

SugarCRM is a flexible, open-source CRM ideal for B2B sales in IT companies. Customize the system to your unique needs and integrate it with other tools for maximum efficiency.

Service Advantages

  • Full adaptation. Adapt to your business needs without restrictions.
  • Open source. Flexibility and control over data and functionality.
  • Integration without limits. Connect with any other software for efficiency.
  • B2B orientation. Specialized tools for complex sales.

Functionality

  • Sales automation
  • Customer management
  • Analytics and reports
  • Open source
  • B2B focus
SugarCRM
№10

OneBox OS

OneBox OS - CRM/ERP platform for IT companies. Automate processes, telephony, warehouse and document management in a single system. Optimize team work and increase business efficiency.

Service Advantages

  • Все в одному. Process management, telephony, warehouse, documents - all integrated.
  • Flexible platform. Customize OneBox OS to the needs of your business, without code.
  • Resource saving. Replace multiple systems with one integrated platform.
  • Productivity increase. Optimize workflows and increase team efficiency.

Functionality

  • CRM for IT: adaptation
  • Process automation
  • Project management
  • Telephony integration
  • Document flow in OneBox
OneBox OS
№11

SuiteCRM

SuiteCRM - a powerful open-source CRM that is ideal for IT companies. Customize it to your needs and optimize customer, sales, and marketing management.

Service Advantages

  • Open source. Full control over data and infrastructure. Security and flexibility.
  • Customization. Adaptation to the unique needs and processes of your company.
  • Integration. Easy integration with other tools and services.
  • Savings. Significant reduction in licensing and development costs.

Functionality

  • Free CRM
  • Open source
  • Flexible setup
  • Sales automation
  • Project management
SuiteCRM
Comparison

CRM Comparison

# Platform Segment Functionality Free Tier Cost From
1CPAshkaDropshippers, online businessAutomation, accounting, financeFree for the first 100 leadsfrom $5/month
2LP-CRMe-commerce, goods, servicesSales funnel, clients, automationFree version up to 50 orders per monthfrom $9/month
3Creatio (Sales)IT companies, salesSales automation, low-code, process optimizationFree trial accessprice on request
4KeyCRMIT business, service companiesCRM, automation, integrations14-day trialfrom $19/month
5Capsule CRMIT companies, small businessesContacts, deals, projectsFree planfrom $18/month per user
6Binotel SmartCRMIT business, salesCustomer profile, automation, analytics-from 399 UAH/month per employee
7CopperIT companies, salesGmail integration, customer management, sales automation14 days trialfrom $29/month per user
8SalesDriveOnline stores, entrepreneursAutomation, integration, optimization14-day trialfrom 349 UAH/month
9SugarCRMB2B, IT, SalesFlexibility, integration, customizationFree trialfrom $49/month per user
10OneBox OSIT companies, businessCRM, ERP, automationSome applications are freefrom $1.99/month (for 1000 records)
11SuiteCRMIT, business, CRMOpen source, customization, automationOpen source software (free)from $0/month (self-hosted)
Frequently Asked Questions

Frequently Asked Questions

? What does the system provide for business?
Optimizes processes, increases sales, and improves customer service
? What are the main functions of the system?
Contact management, sales, marketing automation, and analytics
? Why is it important to have a system?
Improves communication with customers and helps track deals
? What factors should be considered when choosing?
Business needs, integration with other tools, and budget
? How much does implementation cost?
The cost depends on the chosen system, functionality, and scope of work