Top 19 CRM for Call Centers in Ukraine: Ranking

CPAshka - CRM for dropshipping in Ukraine. Automate work with dropshippers, simplify order and payment accounting. Optimize call center operations with CRM integration!

Business Advantages

• Automatic accounting. Accurate calculation of dropshippers and profits, avoiding manual work.
• Payment optimization. Timely payouts of rewards, increasing partner loyalty.
• User-friendly interface. Intuitive for quick learning and efficient work.
• Sales analytics. Detailed reports to improve dropshipping strategy.

Functionality

• CRM for call centers
• Auto-calculation of payments
• Integration with TTH
• Dropshipper control
• Real-time reporting

LP-CRM is a Ukrainian CRM designed for the efficient operation of call centers in the commodity business, e-commerce, and service sector. Automate order processing, customer support, and increase sales with LP-CRM!

Business Advantages

• Sales automation. Optimize the sales funnel and increase profits.
• User-friendly interface. Intuitive, easy to use for the team.
• Full integration. All tools in one place for efficient work.
• 24/7 support. Always ready to help resolve issues and provide advice. LP-CRM is a reliable partner!

Functionality

• Sales automation
• User-friendly interface
• Integration with IP telephony
• Reporting and analytics
• Ukrainian support

Insightly: CRM for small and medium businesses that combines customer and project management. Integrates with popular tools, optimizing call center operations and improving customer engagement.

Business Advantages

• Intuitive Interface. Easy to learn, quick start for your team.
• Full Integration. Unite sales, projects, and support.
• Team Productivity. Streamline workflows and reporting.
• Revenue Growth. Attract more customers, increase sales.

Functionality

• CRM for call center: Automation
• Call Analytics
• VoIP Integration
• Reporting
• Agent Management

Binotel SmartCRM - CRM for call centers from Binotel. 360° customer card, detailed analytics, convenient tasks and deep integration with PBX. Optimize the work of your call center today!

Business Advantages

• 360° customer profile. The entire communication history in one place, instant access to data.
• Effective analytics. Track key indicators, improve team results.
• Task automation. Optimize routine processes, free up time for customers.
• Integration with PBX. Convenient call and customer management in a single system.

Functionality

• 360° customer profile
• Call center analytics
• Task automation
• Integration with telephony
• Binotel Support

amoCRM - A messenger-oriented CRM. Automate customer communication through chat funnels, bots, and omnichannel dialogues. The perfect solution for a call center that strives for efficient handling of requests! benefit1 - Omnichannel chats

Business Advantages

• Омніканальні чати. Collect all requests in one amoCRM window, don't lose a single customer
• Chat sales funnels. Automate communication, lead the client to a deal, increase profit
• Integration with messengers. Connect with customers in their favorite channels - Telegram, Viber, Messenger
• Automation of responses. Set up chatbots, respond 24/7, save operators' time

Functionality

• Chat sales funnels
• Omnichannel solutions
• Integration with messengers
• Automation of communications
• User-friendly amoCRM interface

SuiteCRM - powerful open-source CRM that is perfect for call centers. The flexibility of the settings allows you to adapt it to the needs of your business, optimizing call handling and customer management.

Business Advantages

• Open source. Full freedom of settings for the needs of your business, without restrictions.
• Flexible adaptation. Easily integrates with other systems and services.
• Cost savings. No license fees, reducing software costs.
• Personalized experience. Create unique workspaces for each agent, increasing efficiency.

Functionality

• Call automation
• Customization to needs
• Call center reporting
• Integration with channels
• Open Source SuiteCRM

Copper CRM is a CRM for call centers deeply integrated with Google Workspace. Work more efficiently with integration with Gmail, Google Calendar and other Google tools. Optimize sales and customer support without leaving your favorite Google interface.

Business Advantages

• Integration with Gmail. The entire communication history in Gmail, without switching between tabs.
• Automation of routine. Automatic task creation, saving team time.
• Real-time reporting. Track key performance indicators and react quickly.
• Customer support. Clear interface, quick help, solutions to problems.

Functionality

• Integration with Gmail
• Task automation
• Real-time reporting
• User-friendly interface
• Call center work optimization

NetHunt CRM - is a CRM in Gmail, that is ideal for call centers. Manage leads, sales funnels, and automate processes directly from your email. Integration with Gmail makes work efficient and convenient!

Business Advantages

• Integration with Gmail. Manage leads, deals, and tasks without leaving your familiar email interface.
• Funnel automation. Automate sales to close more deals faster and more efficiently.
• Simple lead management. Collect and process leads directly from your Gmail inbox.
• Personalization of communications. Send personalized emails to increase customer engagement.

Functionality

• CRM in Gmail
• Lead management
• Automation
• Integration
• Sales funnels

OneBox OS - CRM/ERP platform for the call center: process automation, integration with telephony, warehouse accounting and document management. Everything in one solution for the efficient operation of your contact center.

Business Advantages

• Єдина платформа. Managing all processes in one place: telephony, warehouse, documents.
• Call automation. Fast call processing, routing, communication history.
• Increased productivity. Optimization of work processes and effective control of operators.
• Reporting and analytics. Detailed reports to improve the quality of service.

Functionality

• Telephony integration
• Process automation
• Customer management
• Call center reporting
• Data centralization

Less Annoying CRM - a super-simple CRM system, ideal for small businesses and call centers that need efficiency without unnecessary complexity. Focus on customers, not complex features!

Business Advantages

• Intuitive interface. Easy to use, no training required.
• Convenient customer management. All customer information in one place.
• Improved communication. Easily track requests and communication history.
• Saving time and money. More sales with less administrative costs.

Functionality

• Simple interface
• Integration with telephony
• Task automation
• Call center reporting
• 24/7 customer support

Agile CRM - a platform that unifies sales, marketing, and support in a single interface. Optimize call center operations by automating processes and improving customer interactions.

Business Advantages

• Unified Platform. Unite sales, marketing, and service for better team coordination.
• Automation. Simplify routine tasks and increase operator productivity.
• Personalization. Make every customer interaction more effective and enjoyable.
• Complete Analytics. Gain a clear understanding of performance and improve strategies.

Functionality

• Single Interface
• Sales, Marketing, Service
• Process Automation
• Real-time Reporting
• 24/7 Customer Support

SugarCRM: a powerful open-source CRM for B2B sales. A flexible platform, adapted for integration with a call center, optimizes customer service and increases the efficiency of call processing. An ideal solution for managing relationships with business clients.

Business Advantages

• Відкритий код. Complete freedom of settings and integrations with other systems.
• Flexible platform. Adaptation to the unique needs of B2B sales.
• Scalability. Grows with your business, without restrictions.
• Reporting and analytics. Get valuable insights to improve efficiency.

Functionality

• Call center optimization
• B2B automation
• Відкритий код
• Flexible adaptation
• SugarCRM integration

Salesforce Sales Cloud - leading CRM for efficient call center operation. Automate sales, build funnels, analyze data, and increase customer satisfaction. Optimize every contact!

Business Advantages

• Growth in sales. Salesforce Sales Cloud helps increase sales through effective lead and deal management.
• Improved analytics. Get deep data analysis on customers and sales for informed decision making.
• Automation of routine. Automate repetitive tasks to free up time for more strategic actions.
• Personalized experience. Create a unique interaction with each customer thanks to the 360° view.

Functionality

• Call optimization
• Real-time analytics
• Sales automation
• Integration with other services
• Personalization of communications

KeyCRM is a Ukrainian CRM for call centers. Orders from all channels, customer communications, warehouse management, and detailed analytics - all in one system. Optimize the operation of your call center with KeyCRM!

Business Advantages

• All in one place. Orders, chats, warehouse, analytics - manage your business effectively in KeyCRM.
• Ukrainian support. We understand your needs and speak the same language.
• Automation of routine. KeyCRM saves time by automating repetitive tasks.
• Clear analytics. Make informed decisions based on accurate data.

Functionality

• All channels in one window
• Convenient call analytics
• Automation of routine tasks
• Integration with popular services
• Ukrainian support

HubSpot CRM: free CRM for your call center! Automate marketing, sales, and support on a single platform. Easy integration, analytics, and scaling. Start working more efficiently today!

Business Advantages

• Free core. All basic functions for customer management - at no cost! Always.
• Single platform. Marketing, sales, and support in one place for seamless operation.
• Full integration. Customer data is consistent across departments, improving service.
• User-friendly interface. Intuitive, easy to use for the whole team.

Functionality

• Call center integration
• Free CRM system
• Process automation
• Real-time analytics
• User-friendly interface

Vtiger CRM - a comprehensive platform for call centers: unify sales, marketing, and support into a single system. Automate processes, improve customer communication, and increase work efficiency. Optimize your call center with Vtiger!

Business Advantages

• Clear analytics. Get detailed reports to optimize team performance
• Unified platform. Manage sales, marketing, and support in one place
• Increased productivity. Automate routine tasks so your team can work more efficiently
• Improved service. Personalized approach to each customer

Functionality

• Call center automation
• Vtiger: Sales+Help Desk
• User-friendly interface
• Analytics and reports
• Telephony integration

monday sales CRM - This is a flexible CRM system based on monday.com, perfectly suited for call centers. Streamline sales, track clients, and improve communication with ease. Integrates with other monday.com tools.

Business Advantages

• Convenient integration. Easily connect with other tools thanks to monday.com.
• Personalization. Customize to meet the needs of your specific sales department.
• Efficient control. Track progress in real-time, make data-driven decisions.
• Improved collaboration. Communicate and share information with the team in one place.

Functionality

• Integration with monday.com
• Sales automation
• Easy lead management
• Real-time reporting
• Call center support

Keap (formerly Infusionsoft) - CRM and marketing automation built for entrepreneurs. Streamline your sales pipeline, engage customers, and automate repetitive tasks. Not ideal for large-scale call centers, but perfect for small and medium-sized businesses looking for an all-in-one solution.

Business Advantages

• Sales automation. Forget the routine, Keap does it all for you: from emails to reminders, freeing up your time.
• Contact management. Organize your customer base, segment and personalize communication for better results.
• Sales growth. Automated funnels and personalized campaigns increase conversion and profit for your business.
• All-in-one. Marketing, sales, payments - Keap combines everything you need for your business to succeed in a single system.

Functionality

• CRM for calls
• Business automation
• Sales growth
• Integration with Keap
• Customer support

Apptivo is a suite of business applications with a CRM core, ideal for small and medium-sized businesses. Streamline call center operations, manage customers, and increase sales with Apptivo. A comprehensive solution for your business!

Business Advantages

• Streamlining communications. Integrate channels, track requests, and improve customer service.
• Increasing productivity. Automate routine tasks, free up operators for important tasks, and increase efficiency.
• Improving analytics. Get reports, analyze data, make informed decisions, and optimize strategies.
• Unified data space. Centralized storage of customer information for quick access and personalization.

Functionality

• Call automation
• Channel integration
• User-friendly interface
• Real-time analytics
• SMB support