Choose a CRM for Your Niche

Top 11 CRM for Food Delivery: An Overview

Optimize food delivery: Choosing the best CRM systems

Finest

Choose a CRM for Your Niche

№1

LP-CRM

LP-CRM - Ukrainian CRM designed to optimize food delivery. Automate order processing, manage couriers, and increase customer loyalty with our system!

Main Advantages

  • Order control. Track the status of each order in real-time, from acceptance to delivery, avoiding delays.
  • Route optimization. Automatic route planning for couriers, reducing delivery time and fuel costs.
  • Convenient analytics. Get a complete picture of your business with detailed reports on sales, product popularity, and courier efficiency.
  • Customer loyalty. Increase customer satisfaction through fast order processing and personalized offers from LP-CRM.

Characteristics

  • Order automation
  • Easy courier management
  • Sales analytics and reporting
  • Map integration
  • 24/7 support
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine, but also perfectly suitable for food delivery! Automation of order, customer, and courier tracking, and integration with popular services. Simplify your business with CPAshka!

Main Advantages

  • Dropshipper accounting. CPAshka automatically keeps records, saving you time and resources.
  • Convenient order management. All information in one place, quick access to order details.
  • Logistics optimization. Routes, statuses, couriers - everything under control for fast delivery.
  • Increased profitability. Analyze data, identify trends and increase your profit.

Characteristics

  • Dropshipper automation
  • Convenient order tracking
  • Fast API integration
  • Real-time analytics
  • 24/7 support
CPAshka
№3

HubSpot CRM

HubSpot CRM - A powerful CRM, free at its core! Easily manage customers, marketing, sales, and support in a single system. Streamline food delivery processes, increase customer loyalty, and grow your business.

Main Advantages

  • Customer Management. Store all information about customer orders, preferences, and communication history in one place.
  • Marketing Optimization. Personalize offers and mailings, increasing loyalty and repeat orders.
  • Sales Improvement. Automate the sales process, track deals, and increase profits.
  • Customer Support. Provide fast and high-quality support, increasing customer satisfaction and brand loyalty.

Characteristics

  • Order Automation
  • Route Optimization
  • Delivery Analytics
  • Maps Integration
  • Convenient Courier Management
HubSpot CRM
№4

Creatio (Sales)

Creatio (Sales) - low-code CRM platform for sales automation. Optimize food delivery processes, manage customers, and increase team efficiency with flexible CRM!

Main Advantages

  • Order automation. Simplifies order taking and processing, minimizes manual labor.
  • Route optimization. Efficient delivery planning, saving time and fuel.
  • Customer personalization. Understand customer needs, offer profitable offers.
  • Rapid solution development. Easily adapt the system to business needs without code.

Characteristics

  • Order automation
  • Route optimization
  • User-friendly interface
  • Sales analytics
  • Integration with services
Creatio (Sales)
№5

Binotel SmartCRM

Binotel SmartCRM - CRM for food delivery with a 360° customer card, order analytics, and telephony integration. Optimize operations, control couriers, increase loyalty!

Main Advantages

  • Customer at your fingertips. All order information, history, and preferences in one place. Convenient and fast.
  • Routine automation. No more manual order processing! The system will do everything for you.
  • Order analytics. Track peak loads and popular dishes to optimize operations.
  • Telephony integration. Handle customer calls efficiently and record conversations in the card.

Characteristics

  • Convenient CRM for couriers
  • 360° customer profile
  • Order automation
  • Telephony integration
  • Reporting and analytics
Binotel SmartCRM
№6

Insightly

Insightly - CRM, projects, and integrations that help small and medium-sized businesses (SMBs) optimize their operations. Manage customer relationships, projects, and automate processes. Integrations with popular tools for the efficient operation of your food delivery business.

Main Advantages

  • Order optimization. Centralized order management, from acceptance to delivery, increases efficiency and customer satisfaction.
  • Improved communication. Integration with communication channels provides fast feedback with customers and couriers.
  • Data analysis. Track key metrics, identify trends, and make informed decisions for business development.
  • Project management. Coordinate tasks, allocate resources, and monitor execution to ensure timely delivery and quality service.

Characteristics

  • CRM for delivery: Order automation
  • Quick response to inquiries
  • Convenient courier management
  • Delivery efficiency analysis
  • Personalized customer service
Insightly
№7

Pipedrive

Pipedrive is a CRM designed to increase deal conversion! Visualize your sales processes with intuitive pipelines, track every deal, and close them faster. Ideal for optimizing food delivery operations and increasing profits!

Main Advantages

  • Increased sales. Pipedrive focuses on deal conversion, helping to close more orders and increase profits.
  • Process visualization. Clear sales pipelines allow you to see where deals are stuck and react quickly.
  • Communication optimization. The entire customer interaction history in one place - no lost order information!
  • Routine automation. Automate repetitive tasks so the team can focus on customers, not paperwork.

Characteristics

  • For Delivery: Automation
  • Order tracking
  • Courier management
  • Customer loyalty
  • Route optimization
Pipedrive
№8

Streak CRM

Streak CRM - Streak CRM is a CRM that's built directly into Gmail. Organize clients and food delivery orders with custom pipelines without leaving your familiar inbox. Easily track progress and improve service!

Main Advantages

  • Gmail Integration. Manage orders directly from your inbox, without switching between platforms.
  • Custom Pipelines. Track every order at every stage of processing.
  • Routine Automation. Automate correspondence, reminders, reports, and more.
  • Convenience and Simplicity. Streak CRM is an intuitive tool for the entire team.

Characteristics

  • Order Automation
  • Courier Control
  • Product Accounting
  • Real-time Reporting
  • Gmail Integration
Streak CRM
№9

SugarCRM

SugarCRM - a flexible open-source CRM, ideal for B2B sales. Streamline customer management and increase team efficiency. Integrate with your food delivery tools for better customer service!

Main Advantages

  • Open Source. Ability to flexibly adapt to the needs of your business.
  • B2B Focus. Tools for effective sales to large clients.
  • Personalization. Customize the interface and functions to suit your tasks.
  • Scalability. Easy expansion of functionality with business growth.

Characteristics

  • Order automation
  • Courier tracking
  • Convenient sales reports
  • Easy customer management
  • Route optimization
SugarCRM
№10

amoCRM

amoCRM - CRM with a focus on messengers. Automate sales and customer communication for food delivery through chat funnels, bots, and omnichannel dialogues. Attract more orders!

Main Advantages

  • Chat funnels. Automate order processing, from acceptance to delivery, in messengers.
  • Omnichannel. Communicate with customers in their preferred channel: chat, messenger, social network.
  • Assistant bots. Provide fast 24/7 support and relieve operators.
  • Increased loyalty. Personalized communication increases customer satisfaction.

Characteristics

  • For delivery: Order automation
  • Customer connection in chat
  • Online courier control
  • Route optimization
  • Fast processing of requests
amoCRM
№11

Bitrix24

Bitrix24 - CRM and workspace for food delivery automation! Manage orders, customers, and delivery in one place. Integration with telephony and online chat. Increase the efficiency of your business with Bitrix24!

Main Advantages

  • Order optimization. Automate order acceptance and processing, improve service speed.
  • Courier control. Track courier locations in real-time, optimize routes.
  • Communication automation. Send automated SMS and emails to customers, inform them about order status.
  • Sales analytics. Analyze order and customer data, improve sales strategy.

Characteristics

  • Easy integration
  • Process automation
  • User-friendly interface
  • Real-time reporting
  • Courier control
Bitrix24
General Table

CRM Review and Comparison

# CRM Name Main Direction What It Can Do Trial Period Cost From
1LP-CRMFood delivery, restaurantsOrders, couriers, customersFree version for up to 50 orders per monthfrom $9/month
2CPAshkaDropshipping, food deliveryAutomation, integration, accountingFree for the first 100 leadsfrom $5/month
3HubSpot CRMSmall Business, Marketing, SalesAutomation, Integration, FreeFree Planfrom $20/month per user
4Creatio (Sales)Small business, EnterpriseSales automation, low-code CRM, customer managementFree trial accessprice on request
5Binotel SmartCRMFood delivery, restaurants360° card, order analytics, telephony integration-from 399 UAH/month per employee
6InsightlySmall business, SMBCRM, projects, automation14-day trialfrom $29/month per user
7PipedriveSmall business, salesSales pipeline, automation, reporting14-day trialFrom $14.90/month per user
8Streak CRMSmall businesses, freelancersGmail integration, custom pipelines, progress trackingFree planfrom $59/month per user
9SugarCRMB2B sales, marketingSales automation, B2B focus, Open SourceFree Trialfrom $49/month per user
10amoCRMFood delivery, HoReCaChat funnels, omnichannel, sales automation14-day trialfrom $15/month per user
11Bitrix24Food delivery, HoReCaCRM, automation, integrationFree planfrom $61/month (5 users)
Questions and Answers

Questions and Answers

? What are the benefits of the system for my business?
It optimizes processes, improves customer service, and increases profits through better data organization.
? Which features are the most important?
Order automation, courier tracking, customer base management, and integration with payment systems.
? How much does implementation cost?
The cost depends on the chosen system and the required functions. There are both free and paid options with different rates.
? Is it difficult to learn?
Most systems have an intuitive interface and provide support for quick learning.
? What are some popular solutions on the market?
There are many options, it's important to choose the one that best suits the needs of your business.