The Best 14 CRMs for Hotels: Review and Comparison

CPAshka - CRM for dropshipping in Ukraine. Automate the accounting of dropshippers, manage orders and increase profits! An effective solution for optimizing your business.

Main Pluses

• Accounting for dropshippers. Automatic calculation of payments, convenient monitoring of orders and sales of each partner.
• Logistics optimization. Manage inventory, track shipments and simplify communication with the warehouse.
• Real-time reporting. Analyze the effectiveness of dropshippers, identify leaders and weaknesses in the sales chain.
• Integration with marketplaces. Easily import orders from Rozetka, Prom.ua and other platforms, saving time.

Features

• CRM for the hotel: Convenient booking
• Easy room accounting
• Report automation
• Service personalization
• Increased loyalty

LP-CRM - Ukrainian CRM that optimizes hotel business management. Automate bookings, guest accounting, communication, and improve service quality. A convenient tool for increasing your hotel's profitability!

Main Pluses

• Increased Profits. Increased sales through automation and data analysis.
• Customer Loyalty. Personalized service and instant feedback.
• Workflow Optimization. Reduced time spent on routine operations.
• Convenient Management. Intuitive interface and 24/7 support.

Features

• CRM for Hotels: Process Automation
• Increased Loyalty
• Convenient Booking
• Load Optimization
• Quality Control LP-CRM: User-Friendly Interface

NetHunt CRM: A CRM system integrated into Gmail. Manage leads, sales funnels, and automate processes directly from your email. An ideal solution for hotels looking for a simple and effective CRM.

Main Pluses

• Understandable in Gmail. All customer and deal data directly in your usual email.
• Easy lead management. Track the customer's journey from first contact to booking.
• Routine automation. Automate tasks and reminders to not miss anything.
• Personalized communication. Save communication history and offer personalized service.

Features

• CRM for hotels: Booking optimization
• Communication automation
• Increasing guest loyalty
• Convenient room management
• Analysis and reporting

monday sales CRM - CRM for hotels based on the monday.com platform. A flexible solution to automate sales, improve customer communication and increase team efficiency. Organize bookings, manage deals and increase hotel profits!

Main Pluses

• Personalization of services. Analyze customer data to offer unique offers and improve the stay experience.
• Sales optimization. Increase bookings and increase customer loyalty with automated tools.
• Effective communication. Communicate with customers through convenient channels, providing a quick response to requests.
• Centralized management. All customer and transaction data in one place, easy access and analysis for decision making.

Features

• Sales automation
• Convenient customer management
• Integration with monday.com
• Reports and analytics
• Booking support

OneBox OS - CRM/ERP for hotels. Automate booking, guest service, warehouse and document management in a single system. Optimize all hotel business processes with integrated telephony!

Main Pluses

• All in one. Manage bookings, customers and reports from a single OneBox OS platform.
• Increase profits. Optimize pricing and attract more guests with OneBox OS.
• Service improvement. Provide personalized service and build long-term relationships with customers.
• Automation of routine. Forget about manual data processing - OneBox OS will do everything for you.

Features

• Hotel automation
• Convenient booking
• Guest accounting
• Telephony integration
• Personnel management

SuiteCRM: Open-source CRM with flexible customization options. The perfect solution for hotels looking to automate processes, improve customer service and increase profits. Customize the system to the unique needs of your hotel!

Main Pluses

• Відкритий код. Full freedom of customization to suit business needs.
• Flexibility of SuiteCRM. Adaptation to the specifics of the hotel business.
• Revenue growth. Optimize sales and increase guest loyalty.
• Service improvement. Personalized approach to each client.

Features

• To suit the needs of the hotel
• Open-source solution
• Flexible customization
• Integration with software
• Process automation

Zoho CRM - A powerful cloud CRM that automates sales, marketing, and service in the hospitality industry. Optimize bookings, improve guest service, and increase profits with Zoho CRM!

Main Pluses

• Personalized service. Increase loyalty by remembering guest preferences.
• Sales growth. Attract more customers with smart segmentation.
• Effective marketing. Automate mailings and analyze their results.
• Cost optimization. Reduce manual work and increase productivity.

Features

• CRM for hotels: Easy integration
• 24/7 customer support
• Booking automation
• Guest data analysis
• Increased profitability

Odoo CRM is a powerful module for managing customer relationships within the Odoo ERP ecosystem. It is an ideal solution for hotels looking to improve service, automate sales, and increase guest loyalty. Integration with other Odoo modules provides a comprehensive approach to business management.

Main Pluses

• Convenient reporting system. Analyze data to improve service and increase profit.
• Centralized management. All customer information in one place for efficient operation.
• Increased guest loyalty. A personalized approach improves impressions and encourages repeat visits.
• Marketing automation. Attract new customers and maintain relationships with existing ones.

Features

• Hotel CRM: Convenient booking
• Odoo CRM: ERP integration
• Hotel CRM: Task automation
• Odoo CRM: Unified interface
• Hotel CRM: Data analysis

KeyCRM - Ukrainian CRM for the hotel business. Convenient management of bookings from different channels, communication with guests, inventory control and detailed analytics. Optimize your hotel's operations with KeyCRM!

Main Pluses

• All in one place. Orders, clients, warehouse - a single system for management.
• Clear analytics. Monitor key indicators to make the right decisions.
• Automation of routine tasks. Forget about manual data entry, KeyCRM will do everything for you.
• Ukrainian support. We are always here to help you and answer your questions.

Features

• Hotel automation
• Online booking
• Room accounting
• User-friendly interface
• Channel integration

Bitrix24 - all-in-one CRM for hotels. Automate booking, manage customers, increase sales and improve service. Integration with contact center and project management for efficient operation of your hotel!

Main Pluses

• Convenient booking. Manage rooms, prices and bookings in one place, increase profit.
• Communication automation. Send automatic messages to guests, improve their stay experience.
• Effective personnel management. Plan schedules, control tasks, increase team productivity.
• Analytics and reports. Get important data about sales, occupancy, customers for decision making.

Features

• Booking automation
• Service personalization
• Reporting and analytics
• Customer base management
• Communication optimization

Freshworks CRM (Freshsales) - CRM for hotels with built-in telephony, email, and AI. Optimize bookings, manage guest relationships, improve service, and increase profits with automation and intelligent insights.

Main Pluses

• Increased loyalty. Personalized service for every guest with AI.
• Increased bookings. Optimize sales and marketing with Freshsales.
• Efficient communication. Built-in email and telephony for customer communication.
• Easy integration. Easily connects to existing management systems.

Features

• Hotel customer accounting
• Communication automation
• Increased guest loyalty
• Fast access to information
• Increased bookings

KeepinCRM: a simple CRM system that is ideal for the hotel business. Manage customers, bookings, tasks and finances in one place. Streamline hotel operations with KeepinCRM!

Main Pluses

• Customer base is organized. All guest information in one place, booking history and preferences.
• Task automation. Plan room cleaning and other routine tasks easily.
• Hotel finance control. Track income and expenses, optimize your budget.
• Convenient booking management. Quick view of room availability and ordering.

Features

• Hotel automation
• Convenient customer accounting
• Booking management
• Task control
• Hotel finance analysis

Insightly CRM: a solution for hotels that combines CRM, projects, and integrations. Manage clients, bookings, and improve service. Optimize processes and increase profits with Insightly!

Main Pluses

• Increased profits. Optimize bookings, increase guest loyalty, and maximize revenue from every room.
• Improved service. Personalize communication, anticipate customer needs, and provide exceptional experiences.
• Efficient management. Organize data, automate tasks, streamline collaboration between departments.
• Integrations. Connect the necessary services, automate information exchange, expand capabilities.

Features

• CRM for hotels: Booking automation
• Convenient room management
• Personalized service
• Guest preference analysis
• Reporting and analytics

Close - CRM for sales departments, where the key is calls and email newsletters. Automate communication with customers and increase the number of deals. Ideal for hotels looking to improve customer engagement.

Main Pluses

• Increased room occupancy. Automation of communications increases bookings and guest loyalty.
• Optimization of work with clients. The entire history of interaction with the guest in one place, personalized service.
• Increased profitability. Data analysis to identify trends and improve offers.
• Reputation improvement. Proactive work with feedback, increasing guest satisfaction.

Features

• Hotel CRM: Booking Automation
• Room management
• Convenient guest accounting
• Occupancy analysis
• Loyalty support